Our Verdict
If you’re looking for something a bit different in an online casino, you should check out Casumo. From their inception in 2012, it’s been their goal to be unique, and with the way they’ve woven elements of social gaming with the more classic concepts of an online casino, they’ve achieved their goal.
Casumo has built a strong reputation for being the go-to place for online betting when you want something different. They have a great selection of games and you can play on your mobile or tablet as well.
About the Company
Casumo is headquartered in Swieqi, Malta and was founded in 2012. They are licensed by the Malta Gaming Authority, and in 2015 they also received a license from the UK Gambling Association allowing them to operate there. Following up on that, in 2019 they were granted a 5 year license from the Danish Gambling Authority, allowing them to operate in Denmark.
It’s significant that Casumo holds more than one gaming license. Initially qualifying and then maintaining compliance for just one could be a burdensome task, yet they continue to operate under the strict compliance of 2 separate gaming authorities.
This should further reassure players about the safety of gaming on this site, as all requirements around auditing, payouts, and dispute resolution are continuously monitored and supervised.
Having said that, while Casumo does provide clear-cut info about their payouts, they aren’t so forthcoming about details surrounding their game RNG or RTP auditing. This doesn’t mean there is cause for alarm since they do provide a brief FAQ around the issue, stating that all the auditing is certified fair. So all games are audited, it’s just common place for a gaming site to offer at least Some basic eCorga information.
In 2018 Casumo entered into a deal with Kambi, a sportsbook supplier, which allows them to deliver a variety of gamified sports betting products to their customers.
Lastly, it should be noted that Casumo has won multiple industry awards. They’ve won something nearly every year since they were founded in 2012.
• Rising Star Award — eGaming Review 2013
• Innovation in Casino Award — eGaming Review 2014
• Innovation in Casino Award — eGaming Review 2015
• Mobile Casino Product of the Year Award — eGaming Review 2015
• Affiliate Program Award — eGaming Review 2017
• Mobile Operator Award — eGaming Review 2017
• Mobile Operator Award — eGaming Review 2018
• Online Casino Operator Award — International Gaming 2019
Games & Software
Clearly, it’s all about the games, and Casumo means business here. While other online casinos only provide games from maybe one or two software developers, Casumo has stepped up their game in that they have a huge selection of games from a number of developers.
Along with the popular Microgaming platform, you’ll find games from NetEnt, WMS, IGT, Play’n Go, GreenTube, Bally Barcrest, Quickspin and more. In total Casumo offers more than 480 online slots games. So if slots are your game, you’ve found the right casino.
All that, and it keeps getting better.
You’d have to work to find an online casino that offers the kind of game diversity Casumo does. For example, their catalogue includes about 55 instant-play table games that offer a variety of stakes—even low stake casino games—and all types of roulette, blackjack, casino poker, and baccarat. In the roulette category, you’ll also find Monopoly roulette games and even high limit roulette tables.
But it doesn’t end there. If you’re looking for games that aren’t quite as popular, you also have your choice of games like Red Dog, Pontoon, and Punto Banco.
For those more interested in live casino action, there are a fair amount of games to choose from, such as games from Evolution Gaming, which includes casino hold’em, blackjack, roulette, baccarat, and Ultimate Texas Hold’em.
Casumo is heavily focused on the in-play experience, and this is a huge draw for some players. And it differs from some of the other big online casinos in that you don’t have to download and install any special software or platforms to be able to play all the games. Every single game can be played in a browser and will load instantly. This means the best possible playing experience for everyone, not just a select few who have a specific operating system.
In terms of the gaming experience provided by Casumo, they pride themselves in offering a unique visual identity — although some are off-put by all the brightly coloured graphics — and some of the most innovative features available to online casinos today.
Another unique gaming feature offered by Casumo is the whole social gaming aspect they have built into their offerings. This is something that separates them from the pack and makes them stand out. What they’ve done—or they are trying to do—is create an overall story arc to your gaming. And this is very effective. If you’ve ever read a good book or watched a good movie that draws you into the story and engages you, you know how effective this can be. That’s exactly what Casumo is trying to achieve. And it seems to be working, as gamers soon find themselves taking part in different adventures that include a variety of missions and levels all woven into your gaming experience.
Mobile Casino
For those that prefer an actual app Instead of accessing their gaming site of choice via a mobile browser, Casumo provides an iOS app for both iPhone and iPad as well as an Android app. There is even an app for Windows Phone.
If you have a mobile device, you also have the option of playing via your mobile browser of choice and this is something we recommend instead of the app which unnecessarily takes up memory on your phone.
Choosing this option also provides you with a larger selection of more than 300 titles from some of the worlds top game developers.
Setting up a mobile account is quick and easy and once done, it loads automatically in the future.
Bonus & Promotions
For those new to Casumo, they do have a welcome bonus of 100% up to £300 on your first deposit—it appears in your account as soon as you make your deposit—and 30 wager-free spins.
The terms stipulate this bonus is for UK customers only, and you need to opt-in. The 30 free spins are on the Book of the Dead game, and a minimum deposit of £10. There is no wagering requirement on your wage free spins, but you do need to wager your bonus 30 times before withdrawing, and winnings on any bonus spins must also be wagered 30 times before becoming withdrawable. Once you have completed your wagering requirements, your bonus funds will convert to real money. If you do make a withdrawal before completing the requirements, you will lose your bonus money.
Casumo does typically offer new bonuses on a weekly basis, so your best bet is to check and see what they’re currently offering.
Bonuses are also offered during regular play and leveling up. As you move up a level, you may get a bonus or free spins.
You can subscribe to their offers, so you always know what’s going on and won’t miss out.
Deposits & Withdrawals
While Casumo doesn’t have the sheer number of deposit and withdrawal options other online casinos make available, they do have enough to appease most.
You have the option of depositing using the following:
• Visa
• Mastercard
• PayPal
• Neteller
• Skrill
• PaySafe
You have the option of making withdrawals using the following:
• Visa
• Mastercard
• PayPal
• Neteller
• Skrill
With regards to the deposit options, note there is a minimum deposit of £10 for several of them, with the exceptions of Paysafe, which has no minimum and Skrill which has a £5 minimum. Regardless of the above option you chose, all are secure and take place immediately.
If you want your withdrawals immediately don’t use debit or credit cards, as they can take up to 5 days to process the transaction. The same is true for bank transfers. For near immediate withdrawals, your best bet it either Skrill or Neteller, as these transactions typically process right away.
Regardless of the withdrawal method, there are no fees. In terms of limits, Casumo FAQs state a minimum £10 withdrawal, but they don’t state a maximum.
Customer Service
Casumo offers a standard level of customer service.
For those who like to actually speak with a customer service rep, you’re out of luck, but you do have the option of emailing them or taking advantage of their chat option, which is available 24/7. This is likely the most favourable option, as the reps seem to be knowledgeable and are quick to reply.
For any who just need answers to fairly basic questions, Casumo does offer a fairly comprehensive FAQ section that should answer most of the standard concerns around things like account issues, withdrawals and deposits, bonuses, and so forth.
